Reference

How ek98 Handles Your Personal Information

This Privacy Policy sets out exactly what data ek98 collects from your account, how we use it, and the rights you hold over it — all subject to your local law and the eligible regions where this platform operates.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access your dataClear data retention termsContact us to update your records
Explore the Lobby Read FAQ
ek98 How ek98 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security at ek98

We apply a layered approach to keeping your account information secure. SSL encryption covers every data exchange between your device and our servers — this applies whether you are logging in on mobile or completing a Rocket withdrawal on desktop. Cookies on the ek98 platform serve three purposes: keeping your session active, remembering your preferred language and region setting, and measuring which pages load correctly. You can adjust cookie preferences through your browser settings at any time without losing your account access. Data we collect is retained only as long as your account remains active or as required by the financial record-keeping obligations that apply in your eligible region.

SSL Encryption

Every login, deposit and withdrawal — including bKash and Nagad transactions — passes through SSL encryption so your session data stays protected end to end.

Cookie Controls

We use session, preference and analytics cookies only. You manage these through your browser; switching off non-essential cookies does not affect your account wallet or payment access.

Data Retention Policy

Account data is held while your account is active, plus the period required by financial regulations in your eligible region. After that window closes, records are purged from active storage.

Account Security Steps

Suspicious login attempts trigger an OTP verification to your registered number. If you notice activity you did not authorise, contact support immediately so we can freeze wallet movement while we investigate.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data we hold on your account, our support team is the right first stop. You can reach us through live chat directly inside your ek98 account, by email, or through the help form in the account settings section. When you get in touch about a data request, please have your registered phone number or email address ready so we can verify your identity before making any changes.

Live Chat Open the chat icon inside your logged-in ek98 account and select Account and Privacy from the topic menu. A support agent will handle your data request directly.
Email Support Send your data access or deletion request to our support email. Include your registered phone number and the payment method on file — bKash, Nagad or Rocket — for faster verification.
Help Form Navigate to Settings inside your account, then select Privacy Request. Fill in the form with your query type and we will respond with the relevant data summary or action taken.

Common Questions About Your Privacy on ek98

Below are the questions we hear most often about how your data is handled on the ek98 platform. If your question is not covered here, reach out through live chat or the help form in your account settings.

We store your name, phone number, email address and the payment method you registered — bKash, Nagad or Rocket. Device data and login timestamps are also recorded for security purposes.

We only pass your wallet reference to the payment processor handling that specific transaction. We do not sell or share your bKash, Nagad or Rocket details with advertising or data-broker third parties.

Log in, go to Settings, and select Privacy Request. Fill in the access request form. We verify your identity first using your registered contact details, then send the data summary to your email.

Yes. Submit a deletion request through the Privacy Request form or email support. Some financial records must be kept for the period required by applicable regulations in your eligible region before full deletion.

After account closure, we retain transaction records for the period mandated by financial compliance rules in your eligible region. Personal data outside that requirement is removed from active systems promptly.

Access and data handling depend on your local law and the eligible regions this platform serves. We apply the same security and retention standards regardless of how you connect — mobile or desktop.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoLegalAccountek98 LoginAccountRegister

Related pages

ek98 Bangladesh Holdem Battlefield Slot Clash Blackjack Glory Ek98 Glossary